Frequently Asked Questions

1. What types of wine tasting and tours does Casa Lucii offer?

Casa Lucii specializes in offering a variety of wine tasting and tour packages. Our options include the GIOVINEZZA, TRADIZIONE, SENSUS, MARETERRA, and CAMPAGNA packages, which provide customers with an immersive experience through guided tours of our estate and tastings of our organic wines.

2. What can I expect during a wine tasting and tour at Casa Lucii?

During a wine tasting and tour at Casa Lucii, you can expect to explore our vineyard, olive grove, and historical cellar. You will have the opportunity to indulge in the flavors of Tuscan cuisine and sample high-quality products from our farm. Our knowledgeable guides will provide you with insights into the winemaking process and the history of our estate.

3. How can I cancel my reservation for a wine tasting?

If you wish to cancel your reservation for a wine tasting, please contact us through our website www.casalucii.shop or by emailing us at wine@casalucii.it. Please note that our cancellation policy applies, and refunds may be subject to certain conditions.

4. What is Casa Lucii's refund policy for wine tastings?

Our refund policy for wine tastings is as follows:

• If you cancel your reservation up to 48 hours before the tasting, we will refund 90% of the amount paid.
• If you cancel your reservation within 48 hours of the tasting, no refund will be provided.
• If you need to change your booking date within 48 hours of the event, we will try to accommodate your request based on availability. If an alternative date cannot be found, we will refund 90% of the amount paid.

Please note that refunds will be made through the original payment method used during purchase.

5. Who is responsible for the cost of returning the products?

The cost for returning the products, including any custom duties, is at the customer's expense. The return of the products occurs under the customer's responsibility.

6. How long does it take to receive a refund for a canceled wine tasting?

We will refund the total amount due within 14 calendar days from the date on which we were informed of your decision to cancel the wine tasting. The refund will be made using the same payment method employed for the original transaction.

7. What should I do if the products I received are damaged?

If the products you received are damaged, please contact us immediately through our website www.casalucii.shop or by emailing us at wine@casalucii.it. We will work with you to resolve the issue and ensure your satisfaction.

8. Can I request a change in my reservation date for a wine tasting?

Yes, you may request a change in your reservation date for a wine tasting within 48 hours of the event date. However, the new date will be subject to the availability of the facility. If we can agree on a new date that satisfies both parties, your reservation will be moved without additional charge.

9. How can I contact Casa Lucii for further assistance?

If you have any further questions or need assistance, please contact us through our website www.casalucii.shop or by emailing us at wine@casalucii.it. Our team will be happy to help you.